Shipping policy
Thank you for shopping with ERITIER DEMUNGA. We aim to ensure that your order is shipped promptly and arrives safely. Please review our shipping policy below.
1. Processing Time
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Orders are processed within 2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
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You will receive an order confirmation email once your order is placed, and a shipment confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Estimates
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Shipping rates are calculated at checkout and are based on your location and selected shipping method.
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Estimated delivery times depend on the chosen shipping option and are calculated from the shipping date:
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Standard Shipping: [e.g., 5–7 business days]
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Expedited Shipping: [e.g., 2–3 business days]
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Express Shipping: [e.g., 1–2 business days]
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Please note that delivery times are estimates and may vary based on factors outside of our control, including weather, carrier delays, and customs processing for international orders.
3. Pre-Order Items
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All pre-order items will be shipped within 1 month and 3 weeks after purchase.
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Upon placing a pre-order, you will receive an email confirmation outlining your order details.
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Pre-orders allow you to reserve items before they are available for general sale, ensuring you get your desired products as soon as they are released.
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Please note: If your order contains both in-stock and pre-order items, your order will be shipped once all items are ready. To receive in-stock items sooner, please place separate orders.
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We recommend checking the product descriptions for specific information regarding availability and release dates of pre-order items.
4. Shipping Destinations
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We currently ship within the United States and internationally to select countries. International customers are responsible for any customs duties, taxes, or fees associated with their country’s import policies.
5. Order Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 2 hours for the tracking information to update.
6. Lost or Stolen Packages
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ERITIER DEMUNGA is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If you believe your package is lost or stolen, please contact the shipping carrier directly with your tracking number for assistance.
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If a package is confirmed lost by the carrier, please reach out to us at burybarry00@gmail.com for further assistance.
7. Shipping Delays
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Orders may be delayed during peak seasons, holidays, or due to unforeseen events. ERITIER DEMUNGA is not responsible for delays caused by the shipping carrier or external circumstances beyond our control.
8. Contact Us
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If you have any questions regarding shipping or tracking, please contact our customer service team at burybarry00@gmail.com. We’re here to help!